Set Up Loyalty Programs to Reward Repeat Guests

Loyalty programs give your guests a reason to keep coming back. MesobOrdering lets you design stamp cards, visit-based rewards, and buy-X-get-Y promotions that guests accumulate automatically as they order — no physical cards required. You manage everything from /admin/loyalty-config, where you can create new programs, track every guest’s progress, and process reward redemptions with a single click.

At a Glance

The top of the Loyalty Config page shows a summary grid with four stats:

Stat	What it shows
Programs	Total number of loyalty programs you have created.
Active	Programs that are currently live and visible to guests.
Guests	Total number of loyalty cards issued across all programs.
Rewards Ready	Guests who have reached the redemption threshold and are waiting to claim their reward.

Program Types

MesobOrdering supports three types of loyalty programs:

Type	How it works
Stamp Card	A guest earns one stamp per qualifying visit or order. Once they collect the required number of stamps, they unlock their reward.
Visit Count	A guest’s total visit count is tracked. After reaching the target number of visits, the reward is triggered.
Buy X Get Y	A guest purchases a specific menu item a set number of times and then receives a bonus item for free. This type requires you to specify a Target Item (what they buy) and a Bonus Item (what they receive as the reward).

Creating a Loyalty Program

Open the program designer

From /admin/loyalty-config, click “Design Program”. The program creation form opens.

Fill in the program details

Complete the following fields:

Field	Description
Program Identity	The internal and guest-facing name of the program, e.g. “VIP Coffee Club”.
Reward Type	Choose Stamp Card, Visit Count, or Buy X Get Y.
Target Threshold	The number of stamps or visits a guest must reach to earn the reward. For Buy X Get Y, this is the number of times they must purchase the target item.
Public Reward Message	The message shown to guests when they earn the reward, e.g. “Get a free coffee!” Keep it short and exciting.
Campaign Active	Toggle on to make the program live immediately after deploying. Toggle off to save it as a draft.

Deploy the program

Click “Deploy Program”. The new program appears on the Programs tab and is immediately available to guests if the Campaign Active toggle is on.

Managing Programs

Each loyalty program appears as a card in the program list. The card displays:

Name and Type of the program
An Active or Paused status badge
The requirement (e.g. “10 stamps”)
Enrolled count — how many guests are currently participating
The reward message guests will receive

You have three actions available on each card:

Action	What it does
Configure	Opens the program editor so you can update any field.
Pause / Activate	Toggles the program on or off without deleting it. Paused programs stop accepting new progress but retain existing guest data.
Delete	Permanently removes the program and all associated guest progress. This cannot be undone.

Viewing Guest Progress

Click the Guests tab on the Loyalty Config page to see a table of all guests enrolled in your programs.

Column	Description
Guest Profile	Guest’s name and phone number.
Strategy	The name of the loyalty program they are enrolled in.
Progress	A progress bar alongside a stamp or visit count, e.g. 7/10.
Status	Either In Progress (still working toward the threshold) or Ready (threshold reached, reward available).
Actions	Contextual buttons based on status (see Redeeming a Reward below).

When a guest reaches the required threshold, their status changes to “Ready” and a Redeem button appears in the Actions column.

Redeeming a Reward

Open the Guests tab

Navigate to /admin/loyalty-config and click the Guests tab.

Find the eligible guest

Look for guests with a Status: Ready indicator. You can scan the Status column or search by guest name or phone number.

Click Redeem

Click the Redeem button in the Actions column for that guest.

Confirm the redemption

A confirmation prompt appears summarizing the guest’s name, the program, and the reward. Confirm to process it. The guest’s stamp or visit count is reduced by the required threshold amount, and their progress resets to continue accumulating toward their next reward.

Redemption History

The History tab gives you a full log of every reward redemption processed through MesobOrdering. Use it to audit activity, resolve disputes, or review promotional performance.

Column	Description
Date	Timestamp of when the redemption was processed.
Guest	Name and phone number of the guest whose reward was redeemed.
Program	The loyalty program the reward belongs to.
Savings	The number of stamps or visits deducted as part of the redemption.
Order	The linked order ID if the redemption was tied to a specific order, or “Manual” if it was processed independently.
Staff	The staff member or admin account that processed the redemption.

Start with a simple Stamp Card program — they’re easy for guests to understand at a glance and consistently effective at driving return visits. Once your guests are used to the system, you can layer in Buy X Get Y promotions tied to specific menu items.

Get Started

Menu & Staff

Configuration

Analytics & Oversight

Operations

Set Up Loyalty Programs to Reward Repeat Guests

At a Glance

Program Types

Creating a Loyalty Program

Managing Programs

Viewing Guest Progress

Redeeming a Reward

Redemption History

​At a Glance

​Program Types

​Creating a Loyalty Program

​Managing Programs

​Viewing Guest Progress

​Redeeming a Reward

​Redemption History

At a Glance

Program Types

Creating a Loyalty Program

Managing Programs

Viewing Guest Progress

Redeeming a Reward

Redemption History