/admin/audit, it records every action taken by staff — from order cancellations to payment confirmations — and automatically flags activity that deviates from expected patterns. For hotel managers, this level of visibility is essential: it deters dishonest behavior, provides an evidence trail when incidents occur, and makes it straightforward to identify staff members whose activity warrants closer attention.
Critical Alert Banner
When high or critical risk actions have been detected within your property, a prominent red banner appears at the very top of the Fraud Control page. The banner displays the total count of flagged actions and includes a Review Now button that takes you directly to the Alerts tab so you can begin your investigation immediately.Three Tabs Overview
The Fraud Control page is organized into three tabs, each serving a distinct purpose.
Use the Alerts tab first when you arrive, then move to Action Log for investigation, and review Staff Analysis regularly to spot emerging patterns.
Alerts Tab
The Alerts tab presents each flagged action as a card. Every card is visually distinguished by a colored left border that matches the risk level, so you can triage at a glance without opening each one. Each alert card contains the following information:
Reviewing the details panel before taking any disciplinary or investigative step ensures you have full context — some flagged actions may have a legitimate explanation confirmed by a supervisor.
Action Log Tab
The Action Log tab gives you a complete, unfiltered history of every staff action recorded in the system. You can narrow the list using the filters at the top of the page.Filters
Combining filters is the fastest way to isolate specific incidents — for example, filtering by a single staff member’s email and the Order Cancelled action type will show every cancellation they have ever performed.
Log Table Columns
When the log contains more than 50 entries for your current filter, Previous and Next pagination controls appear at the bottom of the table. Use these to navigate through high-volume periods without losing your filter settings.
Staff Analysis Tab
The Staff Analysis tab provides a 7-day summary card for every staff member who has been active on your property. This view is designed for weekly reviews and makes it easy to compare activity levels across your team. Each staff card displays:Risk Levels
MesobOrdering assigns a risk level to every logged action based on its potential for harm or misuse. Understanding what each level means helps you prioritize your review time.
You cannot change the risk level assigned to an action — these are determined automatically by the system. If you believe an action was flagged incorrectly, document your reasoning and retain the log entry rather than dismissing it.