> ## Documentation Index
> Fetch the complete documentation index at: https://help.mesobordering.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Processing Bills and Payments

> A guide for MesobOrdering cashiers to view active bills, confirm payments, apply loyalty redemptions, and cancel bills when needed.

**URL:** `/cashier/bills` **Access:** Default landing page after cashier login.

The Bills page is the cashier's primary workspace — showing all table sessions that have requested payment.

## Layout

The Cashier layout has a navigation panel with:

* **Bills** — Active bills awaiting payment
* **History** — Completed bill transactions

## Active bills list

Each bill is displayed as a card or row with the following information:

| Field                    | Description                                                       |
| ------------------------ | ----------------------------------------------------------------- |
| **Table Number**         | Which table is requesting payment                                 |
| **Session ID**           | A short reference for the guest's session                         |
| **Items Summary**        | Brief list or count of items ordered                              |
| **Subtotal**             | Total of all items before tax                                     |
| **Tax**                  | Calculated tax amount (based on admin-configured tax rate)        |
| **Service Charge**       | Service charge if configured (%)                                  |
| **Grand Total**          | Final amount the guest must pay (Subtotal + Tax + Service Charge) |
| **Payment Requested At** | When the guest pressed "Request Bill"                             |
| **Status**               | PENDING (awaiting payment), PAID, or CANCELLED                    |

## Reading the bill detail

Click **View Bill** or the bill row to expand and see:

* Full itemized list (item name, quantity, unit price, line total)
* Applied discounts (if any loyalty reward was redeemed)
* Any special notes from the guest
* Tax and service charge breakdown

## Processing a payment

<Steps>
  <Step title="Find the bill">
    Locate the bill for the correct table.
  </Step>

  <Step title="Ask preferred payment method">
    Show the guest the configured options, for example:

    * 📱 TeleBirr — Account: 0911223344 · \[Holder Name]
    * 🏦 CBE — Account: 123456789 · \[Hotel Name]
  </Step>

  <Step title="Collect the payment">
    Collect via the chosen method (verify transfer/receipt if digital).
  </Step>

  <Step title="Confirm Payment">
    Click **Confirm Payment** (green button) on the bill.

    * A confirmation prompt may appear: "Confirm payment of ETB \[amount]?"
    * Select the payment method from the dropdown if prompted.
    * Click **Confirm** to finalize.
  </Step>

  <Step title="Bill closes">
    The bill status changes to **PAID** (shown with a green checkmark). The table session is now considered closed, and an entry is added to the [Bill History](/staff/cashier/history).
  </Step>
</Steps>

## Handling loyalty redemptions

If a guest is eligible for a loyalty reward (e.g. a free item from a stamp card):

1. The cashier or waiter should have already redeemed the reward from the Loyalty section.
2. The bill may show a reduced amount or free item discount.
3. Process the remaining (reduced) total as normal.

## Cancelling a bill

If an order or session needs to be cancelled:

1. Click the **Cancel** or **Void** button on the bill (if available for your role).
2. Confirm the cancellation.
3. The action is logged in the Audit system.